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NOW OPEN! Visit us Monday - Saturday 10am-4pm
NOW OPEN! Visit us Monday - Saturday 10am-4pm

Shipping & Deliveries

Free Curbside Pickup

All orders placed online are generally ready for immediate pickup between the hours of 10am-4pm, Monday through Saturday. We are currently closed on Sundays. We will email you once your order is pulled, packaged, and ready for you. Simply call us at 253-201-7171 when you arrive and we will run your package out to your car, or pop into the shop and let the front desk know you're here to pickup an order.

Shipping Information

The Crest currently ships all orders via USPS or UPS.  We strive to ship out all packages within 24 hours, with many of our orders going out the same day, Monday through Saturday. A few items we carry may require additional processing time due to size, weight, or other special handling considerations. 

Shipping costs vary per item and order. Your cost will be displayed during the checkout process. 

International Shipping

We can ship internationally, but please understand that The Crest is not responsible for any international customs regulations or duties that may apply.  Please confirm fees and regulations with your local customs office.  For a shipping quote, please email us at hello@thecresthome.com or give us a ring at (253) 201-7171, and let us know what you'd like to purchase, the exact shipping address, and how quickly you need your package to arrive.

Expedited Shipping

If you have special circumstances requiring expedited delivery, please email us at  hello@thecresthome.com and we will do our best to accommodate your request. We can usually ship UPS or Fedex 2 day or overnight with additional fees.

Sales Tax

Please note that orders shipped within Washington State will be charged sales tax. Out-of-state orders may be charged sales tax depending on individual state laws and regulations.

Backorders or Unavailable Items

If an item has sold out due to an overwhelming demand, you will be notified regarding the back-order status and your order will ship when our stock is replenished. We make an attempt to email all customers with back-ordered items and provide an estimated ship date. You will also be notified If the item will no longer be available.  If this should occur after your order/payment has been received, you will be given the option of a full refund or store credit.

Cancellation Policy

Orders may be cancelled after completing your purchase up until 11pm PST of the date of purchase, provided the item has not been shipped.  If an order is cancelled after your credit card has been processed, a full refund will be issued for the order amount plus shipping and tax, if applicable.   If you wish to cancel an order which has already shipped, upon receipt of the item, please refer to our return policy.